SHIPPING & ORDER INFORMATION
SHIPPING INFORMATION:
Jahanara offers free shipping all across Pakistan. After placing an order online, you will receive an email confirming your order has been placed successfully.
Next you will receive a confirmation call to verify the information provided in the order.
Once the order has been verified it gets shipped to the provided address the same day.
Delivery time is 2-3 business days and will be shipped by M & P courier service. For Cash On Delivery Orders, Payments Will Be Collected at the Time of Delivery from The Shipping Address.
We are open from Monday to Saturday 1-5 pm.
Free shipping is not applicable on promotional/sale items.
RETURN & EXCHANGE:
- items having stains, are shrunk, body odour, perfume, water stains, have marks of any sort will not be applicable for returns.
- Returns are only applicable if the product has any kind of manufacturing defect
- All items bought under sale or any other promotion are not applicable for return unless there is a manufacturing defect.
ORDER CANCELLATION:
Orders can be cancelled before they are shipped.
To cancel an order, email your order number at connect@jahanara.com.pk with cancellation Reasons.
No return is possible after the order has been shipped, in that case return and exchange policy will apply.
PAYMENT SECURITY:
REFUND POLICY:
When the item is recovered, the eligible amount will be refunded as follows:
- For effective product that provides you with in Lahore, the refund may be collected from our office. Orders outside the Lahore will be issued payment / deposit online on behalf of a client referred to in the details of the consignment.
- In the case of payment by credit card / debit card or PayPal, the refund will be credited to the same account. It takes up to 5 working days for online discount to reflect on his statement.
- Please allow us up to 7 days to return the products to be processed after goods are received.
- Returns, exchanges and refunds will be provided only for goods purchased by only www.jahanara.com.pk.
- Products and items purchased in the sales or other promotions are not eligible for returns and exchanges, unless you have received damaged goods.